Web Development
Mountain Spaces
Mountain Spaces is a small, independent family business owned by Chris and Kate Lawler, based in the picturesque town of Morzine, within the Portes du Soleil ski area in the Northern French Alps. They specialise in luxury catered and self-catered accommodation, crafting personalised holiday packages tailored to their guests' needs. Chris and Kate are passionate about their stunning corner of the world, and they strive to share this enthusiasm by offering their customers the best possible holiday experience.
Creative Brief
The Situation
Creating bespoke holidays for large groups generates a significant amount of information, which was becoming increasingly difficult to manage and maintain. Although they were already using FileMaker, having designed their own homebrew database, this system—along with various spreadsheets and other tools—was being shared across a few Macs in their office. As the company continued to grow, it quickly became clear that these systems were no longer sufficient to effectively manage the business.
The Solution
A new FileMaker database solution was developed specifically to manage the unique business processes of Mountain Spaces. The database includes CRM functions, a dashboard, and a bespoke room availability calendar, alongside a comprehensive booking management system. This solution enables the team to efficiently manage all aspects of a guest’s Mountain Spaces holiday, while also tracking key financial information and automating the creation of personalised booking documents. Careful attention was given to ensure the database aligned with the company’s existing digital branding, enhancing the user experience and reflecting the bespoke nature of the business.
The Results
Centralising their data within FileMaker has freed up valuable time for the staff, allowing them to concentrate on customer service without the hassle of locating booking information. By streamlining office workflows into a series of business processes managed by the database, all staff members can now efficiently handle customer bookings and requests. The bespoke availability calendar enables quick management of new booking enquiries, while the inclusion of a dashboard displaying key data ensures that information on current and upcoming bookings is instantly accessible.
What We Did
For Mountain Spaces, we began with an initial meeting to specify their requirements, followed by designing an interface mockup aligned with their company branding. We developed dashboards to display current booking information, an availability calendar, and a CRM system. A comprehensive booking management system was created, including tools for managing chalet configurations and automating the sending of booking documents. Thorough in-place testing was conducted before deploying the solution, and we continue to provide ongoing support and maintenance to ensure its smooth operation.
